Residential

Residential IT Services in the Philadelphia Metro Area

Your personal home computer is your portal to news, information, shopping, email, and more. It’s also where you store vital personal documents and family photos. So when your computer’s performance falters — whether the cause is hardware failure, software issues, home network service interruptions, connectivity problems, or cybercrime — you need help fast.

At Waterdog Computer Works, we understand how disruptive a home computing problem can be to your life. That’s why we offer a range of affordable service options to meet your residential computing needs.

General Computer Services

Today we rely on our desktops, laptops, and tablets for a range of critical functions — which is great, until something goes wrong. Computer problems come in different forms and require different solutions. You need an experienced technician who can quickly diagnose and address the problem. That’s why Waterdog Computer Works offers three types of general computer service.

Remote

Not every computer problem requires a visit from a technician. Some can be handled remotely, using a help desk or service support approach. Our skilled techs can often talk you through a residential computing problem by phone, sparing you the inconvenience of having your computer sidelined in the shop.

Onsite

If the nature of your home computing issue requires, we’ll send a technician to your home to assess and diagnose the problem. Often we are able to restore your machine to peak performance onsite, without taking the unit in for service.

Break/Fix

Sometimes you just need a minor repair to get your computer back in service. We can handle that too. We offer affordable break/fix options—from single components to full rebuilds—that minimize downtime and expense.

Antivirus and Malware Protection

We rely on our computers to connect us with the world. But that same connectivity and convenience can leave us vulnerable to attacks by computer viruses and malware. Once a hostile program enters your computer, it can diminish performance, compromise your data, or even crash your computer. That’s why we offer leading edge antivirus and malware protections.

SentinelOne

SentinelOne delivers next-generation, real-time, endpoint protection against a range of potential cyberattack threats—protect against malware, viruses, and phishing scams at every stage in the threat life cycle.

Avast

Avast protects your home network from viruses, malware, and other threats to your cybersecurity. It roots out hidden malware and alerts you to suspicious activity, bolsters firewalls, and captures unrecognized downloads for analysis to determine their safety.

Malwarebytes

Malwarebytes offers comprehensive malware protection by blocking and removing both known and potential threats. It also protects your files from being locked and held for ransom, alerts you to fake and infected websites, and prevents attacks that use vulnerabilities in your browser and other programs.

Cloud Backup

The more information you store on your home computer, the more essential it becomes to back-up your data in a way that’s safe from hardware failure, natural disaster, and cyberattack. Our cloud backup services ensure that your data is protected.

SOS Cloud Backup

SOS uses the latest cloud technology to safely backup all of your home computing devices with 100% security.

Cloud storage ensures that:

  • Your data is protected offsite and safeguarded by military-grade encryption so no unwanted eyes can view your personal information
  • You’ll never have to worry about losing important personal information because of a natural disaster, network interruption, catastrophic system failure, or cybercrime attack
  • Your files remain safely stored in the cloud where they may be retrieved only by you and those you authorize

Home Networking Solutions

Your home computing network relies on internal and external elements to operate efficiently. Router and modem problems can significantly impair performance, slow uploads and downloads, can make your machine laggy and inefficient. Waterdog Computer Works can help keep your home network operating at peak performance. We can provide service options, replace outdated components, or recommend ways to assure faster, more efficient service.

PC Sales

Looking to replace your computer, upgrade to a more powerful system, or save money by purchasing a reconditioned PC? Waterdog Computer Works can help. Our technicians can recommend a variety of business class desktops or portable devices to suit your needs.

Training

Your home computer’s greatest asset is you, the user. When you upgrade your skills and expertise, new worlds that once seemed confusing or daunting become accessible assets. Ready to make the leap? Waterdog Computer Works partners with Customized Tech Solutions to provide a wide range of training options.

When Your Technology Fails, You Need Expert Support…Fast

484.580.8568