Your Customers Should Be Your First Priority, Not Putting Out IT Fires

Your Customers Should Be Your First Priority, Not Putting Out IT Fires

Chances are, when you started your business you had a clear vision in mind—and it probably didn’t include spending valuable hours dealing with nagging IT issues. Network downtimes, security breaches, and other technical problems can quickly divert your key team members from their primary task—serving customers and growing your business—and can cost you both time and lost revenue.

So how can you manage both your business and your day-to-day IT challenges without overburdening your staff or increasing staff size? Remote monitoring and management (RMM) of your network may be the solution.

What Is RMM?

RMM technology is on the rise, especially among small to medium-sized businesses. Simply put, RMM allows 24/7 monitoring of your network from a remote source. With RMM, even smaller businesses can enjoy the benefits of enterprise-level automation and monitoring of their networks.

RMM can help you

  • Monitor system performance when you and your staff are off-site
  • Detect and address problems before they affect customer experience
  • Reduce network downtimes
  • Install software patches to keep your network up-to-date
  • Administer tasks from one central location

And working with an RMM provider such as Waterdog Computer Works is less expensive than onboarding and training new staff to perform the same tasks.

Let’s look at some of the specific advantages of RMM more closely—and discover how they can help you focus on customer care, not putting out IT fires.

24/7/365 Network Monitoring

Network downtimes and inefficiency can cost your business money. But who has the staff to monitor your network 24/7? RMM allows remote automated monitoring of your network’s performance—detecting and addressing problems early, often before you or your clients notice them. And if a problem does arise, you’ll have the peace of mind that comes with knowing it will be addressed promptly.

Quick Access to Top Talent

Break-fix problems can also rob your staff of their time and cost your company business. But imagine if you had a talent pool standing ready to tackle these challenges as they arise. Remote monitoring and management of your network ensures even the most challenging IT problems will be addressed by someone with the expertise to solve them.

Reducing Costs

Keeping your IT costs manageable can make the difference between posting a good or a bad quarter. With RMM, you’ll always know what you’re buying for your money. And you pay for just the services you actually use—with no frills, add-ons, or surprises to upend your budget.

Improving Cybersecurity

Cybercriminals are growing more sophisticated by the day. So your business needs a comprehensive cybersecurity solution that will address a range of potential threats, including malware, ransomware, phishing scams, and data breaches. RMM technology can assess the strength of your cybercrime protections and can even recommend and install the latest cybersecurity software to keep your sensitive data safe.

Preventing & Controlling Data Loss

Catastrophic data compromise or loss can cripple any business. That’s why it’s important to have a data loss and recovery plan in place, backed up by sophisticated technology. RMM allows you to detect security breaches early, close gaps in your cybersecurity protocols and minimize losses due to a data breach. RMM also allows you to back-up your network and its most sensitive data remotely, so you can recover quickly in the event of a breach.

Perhaps best of all, RMM offers these protections without you or your staff having to take time away from the essential functions of serving your customers and growing your business. At Waterdog Computer Works, we understand how important it is to keep your network running smoothly and securely. Connect with us today, and let us show you what peak network performance looks like.


Located in Wayne, Pa, Waterdog Computer Works is a complete IT solutions and cybersecurity provider serving businesses throughout Main Line Philadelphia. Focused and responsive, Waterdog Computer Works offers a two-hour emergency response time guarantee, no-risk contracts and a team of technicians with over 75 years of combined experience. Call us at 484.580.8568 to speak to a member of our team.

FRED ROBINSON

FRED ROBINSON

“I am an old-school computer geek who loves solving technical problems. It’s my nature to spend hours looking under every…
MICHELE CARNEY

MICHELE CARNEY

“As a dreamer with a nurturing spirit, I naturally discovered a career in Customer Service and Hospitality. I’m half sass,…
BRIAN BEAL

BRIAN BEAL

“I am an active listener who takes it all in and then does his utmost to provide a simplified out-of-the-box…
WILLIAM (WILL) GOODMAN

WILLIAM (WILL) GOODMAN

“I’m a driven perfectionist, utilizing a wide variety of technical skills to achieve superior results.  I spend most of my…
CHRIS FICKE

CHRIS FICKE

“I am a down-to-earth, easy to talk to person that strives to add a calming environment while troubleshooting the issue…
JOEY

JOEY

“Woof, Woof!”     As one of the original founders of Waterdog Computer Works, Joey represents the dedication and commitment…

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